“ Today I took my fiance to look at a car since he was so impressed with Christy Lee's service at the time when I purchased my car 4 days ago. We came back to work with Christy Lee. Her excellent service did not disappoint yet again! She was very patient and willing to work with us. She made our second time purchase even more amazing than the first. We are very pleased with her sales customer service. We give her five stars on top of the first review I've written for her-which was a five star review as well! We definitely recommend Pohanka Lexus at Chantilly. They take very good care of you here. We would also love to give a five star review for Anoop Sikka in the finance department. I worked with Anoop the first time I bought my lexus and he was amazing and his customer service was excellent! We got the chance to work with him the second time. Anoop is very knowledgeable and is very patient with his customers. Speaking from experience, we did not feel any pressure since he was understanding that purchasing a car is a big deal/big purchase. He took the time to go over all the paperwork in great detail to make sure we understood what we were getting ourselves into. We did not feel rushed and if we had a questions he answered them!! He made our financial process enjoyable. Five stars to Anoop Sikka too! We also want to give a great review to Lucas- who works with Christy Lee, for his wonderful customer service as well! Thank you for our wonderful experience, we will be recommending Christy Lee and Anoop Sikka to future customers! ”

“ Sam Kim was very helpful. I wasnt really in the market to purchase but he spent good amount of time explaining things. ”

“ I have gotten several vehicles from Pohanka Lexus and have interfaced with Angel for them. Honest, courteous and responsive. She definitely will be my go to for all of my future Lexus vehicles. ”

“ Everything was great, Reza was very helpful and the time I had to wait was pleasant. ”

“ Asad did a great job working with me before even arriving onsite. Took care of everything upfront and and it was an easy process. ”

“ I had a pleasant experience with the salesman Asad Ali! He was very informative, polite and thorough during the entire process. During the test drive he put the car in different drive modes so I could get a better feel for the Acura. He explained to me in great detail about the features of my 2020 Acura TLX and he even helped me set my Bluetooth up. I had a wonderful experience with him and you will too! ”

“ Asad Ali helped us to get a new car, and he provided us with a very courteous, , accommodating, informative, and diligent service! Excellent! ”

“ I will highly recommend this Pohanka Lexus dealership particularly Angel Ly for not just providing an excellent service but for being honest and she always go an extra mile and beyond your expectations. Its always a pleasure doing business with you and you know that i will always be forever grateful for all your help and for your quick response for all my questions!!! Many of us think buying car is stressful but because of her she made easy and stress free. ”

“ Well.. it's been twice I went there to have a car buy and trade in. I dealt with this car salesman over there his name Mikail Uyanik. He is polite and knows everything to help you to have a car from this car dealership. That's way I went back there twice and he is the one that I trusted to take care of me and all the Paperwork. Overall that Lexus Dealership is the best of the best to shop a car that you need it. Me myself feel so grateful to have someone over there that understands what I need and what I want. Which is Mikhail Uyanik is the man that you need to meet to... once again Big big Thank You Mr. Mikhail. 👍 ”

“ Mikail Uyanik is a customer focused and knowledgeable sales associate that provides excellent customer service. I purchased 2 new vehicles from him over the past year and will continue to see him for future. ”

“ If you’re looking forward to purchasing your new Lexus, I highly recommend Lexus of Chantilly. I had an awesome car buying experience working with Bernie. He was extremely professional and knowledgeable and worked out an amazing deal on my new RX350 F Sport. All the staff members were very friendly. Bernie and my husband hit it off immediately and couldn’t stop chatting. The service center is the best I’ve seen so far. The customer accommodations in the waiting area were unbelievable. Generosity goes along way when it comes to great customer service, Lexus of Chantilly and Bernie gets 5 stars. ⭐️⭐️⭐️⭐️⭐️ ”

“ My lease on my Lexus NX 200 was coming up in a couple of months. I went in the dealership just to see what was available, with no plan to get a new car yet! I walked out with a brand new 2020 NX300. What made the transaction so smooth is that I was welcomed by a very charming young sales associate by the name of Siri Saitia. She fully understood my situation and my specific needs. Worked all the numbers, negotiated a bit here and there, and finally presented me with exactly what suited me. She took the time to explain to me the various features of the vehicle. She went well above and beyond my expectations. I was very satisfied with the excellent service I received from Siri and am extremely pleased with my new car. Once a Lexus, always a Lexus!!! ”

“ I went there with my daughter to get her first car. Met Asad Ali. One of the nicest people I have ever met. Very easy and cordial and professional. Took great care of us. Made us very comfortable. Same with the Finance manager Bashir, extremely easy with us. Thank you to both of them. Happy Customer. ”

“ I can with ease of conscious say that my experience with Asad Ali was perfect. Couldn’t ask for a better salesman or finance manager Bashir to take care of my daughter buying her first car. Thank you both for your kindness and speedy process ”

“ Service recall. Reza the service manager is very professional. Very efficient. Super nice guy. ”

“ This was the easiest car buying experience. We drove 5 hours to get the car and it was well worth it. Brahim was great to deal with and had everything ready for me. Thank you! ”

“ Purchase and out in less than 3hrs! ”

“ Our SUV had two recall items. When I called for an appointment the service department offered to pickup the vehicle, do the repairs and return to our home. It worked almost perfectly and we were very pleased. Only minor concern was that they did not call at the day/time stated because they had more people taking them up on the offer than anticipated. We were delayed one day but then it all went well. ”

“ Under the stressful circumstances of the present health challenges Pohanka Lexus did an excellent job handling the regular maintenance. The services representative Daniel was efficient and provided all information I needed. I was also pleasantly surprised by Lexus extending the complementary regular service for another year due to the low usage of the automobiles during the pandemic period. These are simple things that keep customers like me coming back to Lexus. Great job Pohanka. ”

“ Buying process was super easy with no hassle. I live out of state and found the car I wanted on their lot through truecar. Pohanka got back to me promptly, and i negotiated the sale via email and text with their sales associate. The associate Daniel plasencia was excellent. We met in the middle on pretty much everything and I got a fair deal on both the car purchase and trade in. They even did home delivery for me. Couldnt have been a better experience. ”

“ Great service every time! Four lounges--easy to socially distance! ”

“ Went for a test drive and left with a car! Our consultant Cesar was very knowledgeable and was able to answer all our questions. He went above and beyond to help us find the perfect match. Overall the treatment we received was extraordinary, and I couldn't be happier with my new car! I will definitely be recommending this place to my friends. ”

“ Mr. Reza at Pohanka Lexus was excellent providing a 5 star service to fix my car. I would strongly recommend their services team. ”

“ I have always had a great service experience taking my Lexus to Pohanka (I bought some it in another state). But recently leased a new one and Mikail (Pohanka salesperson) did a great job. Worked with me on the price and had the whole thing done in like an hour. Excellent experience!!! ”

“ Could have been much better the handoff to one service desk person to another who had no clue, took way too long. On top of that Pohanka cheaped out on masks for the employees giving them basic masks, no N95 masks to employees putting customers at more risk. ”

“ I received an offer during the special promotion and since the offer was reasonable I accepted. Some negotiations took place but they were very professional and friendly and helpful. When i came to receive the car, I was able to select a color and features and the salesperson was very enthusiastic and helpful. All paperwork was done in good time and I was on my way. Pohanka has been an excellent dealer and their service dept. is also excellent. No need for appointment and loner cars are always available.. Excellent sales and service. ”

“ I had been working with another Lexus dealer and just not happy with the service I was receiving - negotiations were long and drawn out and they kept wanting me to come back into the office. I... more ”

“ Bill Brent is terrific! You have to go see him to get great service! He helped me find the perfect Lexus! ”

“ Dealer experience is like every other dealer. Haggle, negotiation, blah blah. But where they really excel is their service department. They are outstanding, they have really nice amenities and the customer service reps have excellent customer service skills. ”

“ Danny took great care of us. He was available and kept us informed with updates until car was ready. ”

“ A great experience. Thanks to my Service Advisor Daniel. ”