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SALES: 703-592-4979 SERVICE: 703-592-4985 PARTS: 703-592-8119 13909 Lee Jackson Memorial Hwy. Chantilly, VA 20151
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Service: 703-592-4986
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Lexus HS 250h Transaxle Recall Notice

Lexus HS 250h Transaxle Recall Notice

Recall Repairs With No Appointment Needed! 

If you are the owner of a 2009 or 2010 Lexus HS 250h, you may have received a notice in the mail about a recall for the transaxle. It sounds ominous, but we have you covered here at Pohanka Lexus Chantilly! Just bring your vehicle to our Service Department and we’ll resolve the recall right away. No appointment necessary! Head over to 13901 Lee Jackson Memorial Hwy in Chantilly, VA, today.

Our latest information shows that certain 2009 and 2010 Lexus HS 250h hybrid sedans have been recalled for a potential failure of the hybrid transaxle system. This can be particularly dangerous due to the fact that this failure can potentially result in brake and power steering assist failure at high speeds, increasing the risk level for an accident. Lexus recently released this information, so if you own this model and have not received a recall notice, Pohanka Lexus Chantilly still highly recommends you visit our service center to be on the safe side. You may also see a warning light and accompanying message on your dashboard.

We know that these vehicle recalls often come at inopportune times, which is why we want to make getting them fixed as easy as possible. Our Service Department is open seven days a week, so you can come in without rearranging your schedule. Plus, you never need to make an appointment, just bring it in and let us know what needs to be done. While our certified technicians are hard at work, you’ll be able to sit back and relax in our comfortable service lounge with a complimentary cup of gourmet coffee. For extended repairs we also offer loaner vehicles so you can get back on the road right away.

If you have any questions about this Lexus recall, feel free to give us a call at 703-592-4985 or fill out our Ask a Tech form. We want to make sure you have all the information you need to feel secure and safe while behind the wheel. Our Pohanka Mission Statement includes making it easy for the customer and making it right the first time, so come and put our word to the test!

Now that you know a little more about the Lexus HS 250h transaxle recall notice, don’t delay in bringing your vehicle to our Service Department. Pohanka Lexus Chantilly wants to be your trusted choice for all things automobile-related, including recall repairs.


Lexus HS 250h Transaxle Recall Notice

Service Hours

703-592-4985
Monday 5:30 am - 11:00 pm
Tuesday 5:30 am - 11:00 pm
Wednesday 5:30 am - 11:00 pm
Thursday 5:30 am - 11:00 pm
Friday 5:30 am - 11:00 pm
Saturday 5:30 am - 11:00 pm
Sunday 5:30 am - 11:00 pm

We'll Have You Back on the Road Fast!

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Dealership Information

Testimonials

Chong Lim
Chong Lim
GOOGLE
11-12-2019
Full Star Full Star Full Star Full Star Full Star

"OIL CHANGE AND FREE ICE CREAM"

FSPORT22
DEALERRATER
11-8-2019
Full Star Full Star Full Star Full Star Full Star

Hello, I came in for an oil change. I didn't have an appointment, so I came in with low expectations. I was pleasantly surprised, with a warm, immediate greeting and a smile. Efficient, no time wasted processing. I was given a loaner car so that I could continue with my daily errands as well. This actually blew me out of the water, I mean I felt like royalty!!! Also SHE OFFERED FREE ICE CREAM!! (who does that) Only to find out, the wasn't the best part! The best part of the visit came at the end. After receiving my text later that day that my car was ready, I called and asked if it was ok if came tomorrow to pick up my car? Renay said no problem. I pull in to get my car, however Renay was busy and I was immediately greeted, by another associate that began to process my transaction. Once again, superb and quality and execution. After completing my transaction, I was directed to also visit the waiting area which there was refreshments. I did partake in the refreshments, which were delicious. Now to the best part, after getting to my car, Renay, made it her purpose, to come out of the building to make sure everything was satisfactory. I've never seen that before in my life! I'm a customer for life!!

Jayson McCullough
Jayson McCullough
GOOGLE
11-6-2019
Full Star Full Star Full Star Full Star Full Star
Bill Byers
Bill Byers
GOOGLE
10-29-2019
Full Star Full Star Full Star Full Star Empty Star

Service department is convenient and relatively fast. Lexus is not low cost service but been going there for years (2 cars purchased) and loaners are available. The convenience is worth the cost in most cases and the service is done well.

Maurice Legge
Maurice Legge
GOOGLE
10-23-2019
Full Star Full Star Full Star Full Star Full Star
D’ion Harris
D’ion Harris
GOOGLE
10-21-2019
Full Star Full Star Full Star Full Star Full Star

Customer service at this dealership is amazing! Nader was extremely helpful in my search for the perfect car. He wasn’t pushy and seemed like he had my best interest at heart. Sai, the manager, was awesome. He was very kind and worked with me to help me get the car I wanted in my budget. The waiting area is comfy. The massage chairs, big screen and snacks make you want to wait. Haha! Overall, I’m happy I bought my car from them. :)

Stephanie Belk
Stephanie Belk
GOOGLE
10-15-2019
Full Star Full Star Full Star Full Star Full Star

I will be a repeat customer. I used to purchase from Lindsay, but I have found the sales team here to be much better. I felt like they really cared. I even received a thank you gift. I was very thankful. I highly recommend.

John Nguyen
John Nguyen
GOOGLE
9-26-2019
Full Star Full Star Full Star Full Star Full Star

Pohanka Lexus always take good care of all the cars in my family.

Femo Lala
Femo Lala
GOOGLE
9-25-2019
Full Star Full Star Full Star Full Star Empty Star
Brenda McCormick
Brenda McCormick
GOOGLE
9-23-2019
Full Star Full Star Full Star Full Star Full Star

I recently had occasion to visit the Pohanka Lexus in Chantilly with the hope of doing a test drive toward purchasing a vehicle. My experience was very positive and I especially would like to compliment one of their sales consultants, Mimi Hoffman. What an asset she is to this dealership...she was professional, knowledgeable about the product, able to answer all of my questions, and was excellent at interacting with a potential new customer. Kudos to Pohanka for having this excellent representative on their staff.

saleem ahmad
saleem ahmad
GOOGLE
9-22-2019
Full Star Full Star Full Star Full Star Full Star
Screamer Jay
Screamer Jay
GOOGLE
9-20-2019
Full Star Full Star Full Star Full Star Full Star
Bob Christian
Bob Christian
GOOGLE
9-15-2019
Full Star Full Star Full Star Full Star Full Star

Over the past 5 years I have brought my wife's RX450h to Pohanka Lexus for service. Reza and Fred have been our primary advisors and they really work with us and ensure that everything is good to go. When I wait in the lounge it is really nice, with snacks, TVs, and really nice massaging chairs. This isn't Toyota and there is a premium for having a Lexus but the waiting area is nice, the loaners are great at near zip to borrow them, and I have found two service advisors that my wife and I can trust.

"Great experience!"

T.Y
DEALERRATER
9-14-2019
Full Star Full Star Full Star Full Star Empty Star

This is our go to dealership and Nicole has been really great to work with. She is very attentive to our needs and we leave with a smile when she takes care of us. Very detailed and informative, she is one of best!

Jocelyn Huang
Jocelyn Huang
GOOGLE
9-10-2019
Full Star Full Star Full Star Full Star Full Star

After a week of test driving various makes, I finally came back and bought a used car I took a liking to. Throughout the whole process, Ganbat was a pleasure to work with! He was friendly, helpful, and patient during the car buying process.

"Fantastic Experience Once Again!"

kylesinai
DEALERRATER
9-6-2019
Full Star Full Star Full Star Full Star Full Star

I want to personally thank Nicole and her team for going above and beyond every single time I step into this dealership. I came in with a small problem/annoyance, and although a technician wasn’t able to diagnose it, Mike (lead service tech) physically sat in the car with my to understand my problem a little bit more and came to a resolution. Nicole made sure it was covered under my L/Certified Warranty, and the part was ordered. Nicole also came in on her day off to check in on everything. Nicole and her team, along with Mike have been exceptional in every single aspect of my visit and took care of my concern in a timely manner! Thank you again Pohanka Lexus for another phenomenal visit!!

"Fabulous car buying experience"

Dottie
DEALERRATER
9-4-2019
Full Star Full Star Full Star Full Star Full Star

Highly recommend Seth Dryer at Pohanka. Excellent car buying experience. Professional, friendly and goes the extra mile to deliver the experience and car you are looking for.

"Service manager "

Dsinai
DEALERRATER
9-1-2019
Full Star Full Star Full Star Full Star Full Star

I can’t even begin to tell you how great the service was for my recall on both of my cars regarding airbags, Nicole Perry is of the most amazing, courteous and punctual service advisers/managers I have ever had for any service on my vehicle, hats off to Nicole!!! Thanks again for everything!!

landry cheuko
landry cheuko
GOOGLE
8-31-2019
Full Star Full Star Full Star Full Star Full Star
David Link
David Link
GOOGLE
8-30-2019
Full Star Full Star Full Star Full Star Full Star

Shane Tabit always provides quality, no nonsense service support for me on our older vehicle

"Best service center ever"

Mustygirl
DEALERRATER
8-27-2019
Full Star Full Star Full Star Full Star Full Star

This was a great experience! Beautiful clean lounge and restrooms! Nicole Perry was very pleasant and easy to work with. The time passed very quickly .

"Excellent service "

LadyV
DEALERRATER
8-26-2019
Full Star Full Star Full Star Full Star Full Star

Nicole Perry was amazing and did an excellent job taking care of me today. She provided phenomenal service and was professional. She really made my day with her beautiful smile. Thanks Nicole!

Dana Stegall
Dana Stegall
GOOGLE
8-26-2019
Full Star Full Star Full Star Full Star Empty Star

Great service techs but the coupon online are a joke.

"Great Service Department! "

kylesinai
DEALERRATER
8-24-2019
Full Star Full Star Full Star Full Star Full Star

I want to start out by saying that I have only brought my Lexus vehicles to Pohanka for reason only, and that's because of Nicole Perry. I have been working with Nicole for over a year now with any problem/ concern I have had with my Lexus vehicles. Nicole was always so humble, kind, and went above and beyond every single time no matter how big or small the issue was. She has never failed to put a smile on her face either :). Nicole and her team have always been so communicative, friendly, and generous! The service facility is always immaculately clean, always stocked with great snacks, and delicous coffee. Oh and lets not forget the newly opened second floor with massage chairs and MORE snacks and waters! Although Pohanka is 35 minutes out of my way, I am willing to make the drive for even the smallest problem just because of Nicole and her amazing team! I want to thank Pohanka Lexus for such an amazing visit every single time I visit this dealership! Thanks again to Nicole!

Akshat Prasad
Akshat Prasad
GOOGLE
8-22-2019
Full Star Full Star Full Star Full Star Full Star
Mir Batouli
Mir Batouli
GOOGLE
8-22-2019
Full Star Full Star Full Star Full Star Full Star
austin rooper
austin rooper
GOOGLE
8-21-2019
Full Star Full Star Full Star Full Star Full Star
Turki Alanazi
Turki Alanazi
GOOGLE
8-16-2019
Full Star Full Star Full Star Full Star Full Star

Friendly staff. 👌

Rajan Vashisht
Rajan Vashisht
GOOGLE
8-12-2019
Full Star Full Star Full Star Full Star Full Star
Tony Agayby
Tony Agayby
GOOGLE
8-11-2019
Full Star Full Star Full Star Full Star Full Star

Great experience, got a very nice loaner for the service. Shane was great, very kind and knowledgeable. A little disappointed, that there was no overall multi point inspection results sheet given with the oil change. Usually get one every time in go to the Toyota dealer.

Reston Taxi Services LLC.
Reston Taxi Services LLC.
GOOGLE
8-10-2019
Full Star Full Star Full Star Full Star Full Star
Marlynn and Cheryl Bauch
Marlynn and Cheryl Bauch
GOOGLE
8-9-2019
Full Star Full Star Full Star Empty Star Empty Star

Financial Services is terrible. so don't get a lease or finance. They have had our personal property tax messed up since we bought the car-this is their response to our latest request for them to fix it: "Thank you for contacting us via the Support Center. In reviewing your account, the Team Member you spoke with previously forwarded your information to our Personal Property Tax Group for further research. You will be contacted once additional information becomes available, average time frame is 3-6 months. We apologize for the lengthy response time for this type of request and appreciate your patience while your account is being reviewed." We thank you for the opportunity to service your account. If you have any additional questions or concerns, please feel free to open a new support request. 08/09/2019 Customer Service Team

Diane Wessing
Diane Wessing
GOOGLE
8-8-2019
Full Star Full Star Full Star Full Star Full Star

A last minute decision to install x-bars atop my car meant finding a dealer: 1. Enter Nicole, a very cheerful and most efficient professional, who got me in with a last minute appointment (thank goodness Pohanka's Service Department is open to 11pm) with parts waiting and two technicians standing by to install the x-bars. 2. I leave for a very long road trip in two days and need extra storage outside the car. 3. Nicole directed me to the upstairs lounge and the massage chair while she took care to get my car to the techs. 4. Before I knew it, I got a text from Nicole that my car was ready! 5. She had me out in half the time and at a lesser cost than quoted!! 6. Everyone was very professional and courteous, the common areas sparkling clean, including the ladies room, Starbucks coffee in the first floor lounge with a variety of refreshments, including fresh fruit and ice cream. 7. BOTTOM LINE: Were I staying in the area, Pohanka would be MY CHOICE for service to my 10 year old RX350 with 125,000 miles. Thank you, Nicole, for making my first visit a must memorable experience!! 🌟🌟🌟🌟🌟

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