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SALES: 703-592-4979 SERVICE: 703-592-4985 PARTS: 703-592-8119 13909 Lee Jackson Memorial Hwy. Chantilly, VA 20151
Sales: 703-592-4981
Service: 703-592-4986
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Why Is Routine Maintenance Important?

Why Is Routine Maintenance Important?

Our Service Department is Here to Help!

Owning a vehicle is certainly a significant responsibility, as you’re on the hook for driving safely, making timely payments, and, perhaps most importantly, keeping up with routine maintenance. Unfortunately, far too many motorists still aren’t familiar with why regular servicing is important, resulting in them having to deal with unnecessary repairs and shorter vehicle lifespans. For this reason, the Service Department at Pohanka Lexus is here to bring you up to speed on the basics of maintenance!

Wear & Tear

Although modern vehicles are built to last, they still have to contend with a multitude of factors that impact their performance over time. From bumpy roads that can injure your tires and suspension, to extreme climate conditions that affect your battery and engine, your ride has to deal with a lot! This is why having your model taken in every few months is so important. These regular checkups help our technicians stay on top of any problems brewing beneath the surface and grant us the opportunity to get things back in order before they amount to greater issues. Ignoring such repairs tends to reduce the lifespan of your vehicles, forcing you to replace them more often.

Routine Care

So, what type of services are included with routine maintenance? Usually these tasks include tire rotations, battery checks, wheel alignments, oil changes, brake inspections, and several others, depending on the age of your vehicle and how often you drive. Since most cars require an oil change every 5,000 miles or so, this is an ideal time to have our technicians perform these other jobs. Doing so not only saves you from having to make extra trips in the future, but also lowers the chance of a minor problem growing into something more serious before we have a chance to rectify it.

Visit Us Today!

Often times, people delay or neglect routine care due to the perceived cost of such maintenance and the inconvenience of having to set aside time to visit the dealership. Pohanka Lexus is here to change these notions! First, we aim to competitively price our services, so you don’t feel burdened when you stop by. Plus, we’re always updating our current service specials to provide you with extra savings. Moreover, to accommodate your hectic schedule, our service bay is open seven days a week with hours stretching from the early morning to late evening. Best of all, we never require you to make an appointment.

If you’ve ever wondered to yourself “Why is routine maintenance important?” we hope that you now have some answers. For additional information, reach out to Pohanka Lexus’ service staff at 703-592-4985 or via the Ask a Tech form. Either way, we’re here to assist however we can!


Contact Information


Service Hours

703-592-4985

Dealership Information

Testimonials

Shaun Baldonado
Shaun Baldonado
GOOGLE
8-7-2020
Full Star Full Star Full Star Full Star Empty Star
Raphael Kim
Raphael Kim
GOOGLE
8-7-2020
Full Star Full Star Full Star Full Star Full Star

I have gotten several vehicles from Pohanka Lexus and have interfaced with Angel for them. Honest, courteous and responsive. She definitely will be my go to for all of my future Lexus vehicles.

janice void
janice void
GOOGLE
8-7-2020
Full Star Full Star Full Star Full Star Full Star

Everything was great, Reza was very helpful and the time I had to wait was pleasant.

Christopher Bailey
Christopher Bailey
GOOGLE
8-7-2020
Full Star Full Star Full Star Full Star Full Star

Asad did a great job working with me before even arriving onsite. Took care of everything upfront and and it was an easy process.

Kimberly Johnson
Kimberly Johnson
GOOGLE
8-6-2020
Full Star Full Star Full Star Full Star Full Star

I had a pleasant experience with the salesman Asad Ali! He was very informative, polite and thorough during the entire process. During the test drive he put the car in different drive modes so I could get a better feel for the Acura. He explained to me in great detail about the features of my 2020 Acura TLX and he even helped me set my Bluetooth up. I had a wonderful experience with him and you will too!

Hesook Suzie Kim
Hesook Suzie Kim
GOOGLE
8-6-2020
Full Star Full Star Full Star Full Star Full Star

Asad Ali helped us to get a new car, and he provided us with a very courteous, , accommodating, informative, and diligent service! Excellent!

maria cantada
maria cantada
GOOGLE
8-6-2020
Full Star Full Star Full Star Full Star Full Star

I will highly recommend this Pohanka Lexus dealership particularly Angel Ly for not just providing an excellent service but for being honest and she always go an extra mile and beyond your expectations. Its always a pleasure doing business with you and you know that i will always be forever grateful for all your help and for your quick response for all my questions!!! Many of us think buying car is stressful but because of her she made easy and stress free.

Daniel Agustinus
Daniel Agustinus
GOOGLE
8-6-2020
Full Star Full Star Full Star Full Star Full Star

Well.. it's been twice I went there to have a car buy and trade in. I dealt with this car salesman over there his name Mikail Uyanik. He is polite and knows everything to help you to have a car from this car dealership. That's way I went back there twice and he is the one that I trusted to take care of me and all the Paperwork. Overall that Lexus Dealership is the best of the best to shop a car that you need it. Me myself feel so grateful to have someone over there that understands what I need and what I want. Which is Mikhail Uyanik is the man that you need to meet to... once again Big big Thank You Mr. Mikhail. 👍

Jason Lee
Jason Lee
GOOGLE
8-6-2020
Full Star Full Star Full Star Full Star Full Star

Mikail Uyanik is a customer focused and knowledgeable sales associate that provides excellent customer service. I purchased 2 new vehicles from him over the past year and will continue to see him for future.

tawana sloane
tawana sloane
GOOGLE
8-5-2020
Full Star Full Star Full Star Full Star Full Star

If you’re looking forward to purchasing your new Lexus, I highly recommend Lexus of Chantilly. I had an awesome car buying experience working with Bernie. He was extremely professional and knowledgeable and worked out an amazing deal on my new RX350 F Sport. All the staff members were very friendly. Bernie and my husband hit it off immediately and couldn’t stop chatting. The service center is the best I’ve seen so far. The customer accommodations in the waiting area were unbelievable. Generosity goes along way when it comes to great customer service, Lexus of Chantilly and Bernie gets 5 stars. ⭐️⭐️⭐️⭐️⭐️

Marie-Line Han
Marie-Line Han
GOOGLE
8-5-2020
Full Star Full Star Full Star Full Star Full Star

My lease on my Lexus NX 200 was coming up in a couple of months. I went in the dealership just to see what was available, with no plan to get a new car yet! I walked out with a brand new 2020 NX300. What made the transaction so smooth is that I was welcomed by a very charming young sales associate by the name of Siri Saitia. She fully understood my situation and my specific needs. Worked all the numbers, negotiated a bit here and there, and finally presented me with exactly what suited me. She took the time to explain to me the various features of the vehicle. She went well above and beyond my expectations. I was very satisfied with the excellent service I received from Siri and am extremely pleased with my new car. Once a Lexus, always a Lexus!!!

Kamyar Zangeneh
Kamyar Zangeneh
GOOGLE
8-5-2020
Full Star Full Star Full Star Full Star Full Star

I went there with my daughter to get her first car. Met Asad Ali. One of the nicest people I have ever met. Very easy and cordial and professional. Took great care of us. Made us very comfortable. Same with the Finance manager Bashir, extremely easy with us. Thank you to both of them. Happy Customer.

"I can with ease of conscious say that my experience with..."

Happy customer
DEALERRATER
8-4-2020
Full Star Full Star Full Star Full Star Full Star

I can with ease of conscious say that my experience with Asad Ali was perfect. Couldn’t ask for a better salesman or finance manager Bashir to take care of my daughter buying her first car. Thank you both for your kindness and speedy process

Charles Fields
Charles Fields
GOOGLE
8-4-2020
Full Star Full Star Full Star Full Star Full Star

Service recall. Reza the service manager is very professional. Very efficient. Super nice guy.

Jessica Martin
Jessica Martin
GOOGLE
8-3-2020
Full Star Full Star Full Star Full Star Full Star
Lindsey Callahan
Lindsey Callahan
GOOGLE
8-3-2020
Full Star Full Star Full Star Full Star Full Star

This was the easiest car buying experience. We drove 5 hours to get the car and it was well worth it. Brahim was great to deal with and had everything ready for me. Thank you!

William Mulkey
William Mulkey
GOOGLE
8-2-2020
Full Star Full Star Full Star Full Star Full Star

Purchase and out in less than 3hrs!

David Chang
David Chang
GOOGLE
8-2-2020
Full Star Full Star Full Star Full Star Full Star
Herman Rediess
Herman Rediess
GOOGLE
8-2-2020
Full Star Full Star Full Star Full Star Empty Star

Our SUV had two recall items. When I called for an appointment the service department offered to pickup the vehicle, do the repairs and return to our home. It worked almost perfectly and we were very pleased. Only minor concern was that they did not call at the day/time stated because they had more people taking them up on the offer than anticipated. We were delayed one day but then it all went well.

Lisa Mordhorst
Lisa Mordhorst
GOOGLE
8-2-2020
Full Star Full Star Full Star Full Star Full Star
JL LL
JL LL
GOOGLE
8-1-2020
Full Star Full Star Full Star Full Star Full Star

Under the stressful circumstances of the present health challenges Pohanka Lexus did an excellent job handling the regular maintenance. The services representative Daniel was efficient and provided all information I needed. I was also pleasantly surprised by Lexus extending the complementary regular service for another year due to the low usage of the automobiles during the pandemic period. These are simple things that keep customers like me coming back to Lexus. Great job Pohanka.

Jaswinder Kaur
Jaswinder Kaur
GOOGLE
8-1-2020
Full Star Full Star Full Star Full Star Full Star
Ram Srinivasan
Ram Srinivasan
GOOGLE
8-1-2020
Full Star Full Star Full Star Full Star Full Star
Paul M
Paul M
GOOGLE
7-31-2020
Full Star Full Star Full Star Full Star Full Star

Buying process was super easy with no hassle. I live out of state and found the car I wanted on their lot through truecar. Pohanka got back to me promptly, and i negotiated the sale via email and text with their sales associate. The associate Daniel plasencia was excellent. We met in the middle on pretty much everything and I got a fair deal on both the car purchase and trade in. They even did home delivery for me. Couldnt have been a better experience.

Michael Kidd
Michael Kidd
GOOGLE
7-31-2020
Full Star Full Star Full Star Full Star Full Star

Great service every time! Four lounges--easy to socially distance!

Olga Grankina
Olga Grankina
GOOGLE
7-31-2020
Full Star Full Star Full Star Full Star Full Star

Went for a test drive and left with a car! Our consultant Cesar was very knowledgeable and was able to answer all our questions. He went above and beyond to help us find the perfect match. Overall the treatment we received was extraordinary, and I couldn't be happier with my new car! I will definitely be recommending this place to my friends.

Hae Woon Kim
Hae Woon Kim
GOOGLE
7-30-2020
Full Star Full Star Full Star Full Star Full Star

Mr. Reza at Pohanka Lexus was excellent providing a 5 star service to fix my car. I would strongly recommend their services team.

Felicia Webb
Felicia Webb
GOOGLE
7-30-2020
Full Star Full Star Full Star Full Star Full Star
Dee Piziak
Dee Piziak
GOOGLE
7-30-2020
Full Star Full Star Full Star Full Star Full Star

I have always had a great service experience taking my Lexus to Pohanka (I bought some it in another state). But recently leased a new one and Mikail (Pohanka salesperson) did a great job. Worked with me on the price and had the whole thing done in like an hour. Excellent experience!!!

Kirk Price
Kirk Price
GOOGLE
7-30-2020
Full Star Full Star Full Star Empty Star Empty Star

Could have been much better the handoff to one service desk person to another who had no clue, took way too long. On top of that Pohanka cheaped out on masks for the employees giving them basic masks, no N95 masks to employees putting customers at more risk.

Bhal Tulpule
Bhal Tulpule
GOOGLE
7-30-2020
Full Star Full Star Full Star Full Star Full Star

I received an offer during the special promotion and since the offer was reasonable I accepted. Some negotiations took place but they were very professional and friendly and helpful. When i came to receive the car, I was able to select a color and features and the salesperson was very enthusiastic and helpful. All paperwork was done in good time and I was on my way. Pohanka has been an excellent dealer and their service dept. is also excellent. No need for appointment and loner cars are always available.. Excellent sales and service.

Elle B.
Elle B.
YAHOO
7-29-2020
Full Star Full Star Full Star Full Star Empty Star

I had been working with another Lexus dealer and just not happy with the service I was receiving - negotiations were long and drawn out and they kept wanting me to come back into the office. I... more

Simeon Ogunjulugbe
Simeon Ogunjulugbe
GOOGLE
7-29-2020
Full Star Full Star Full Star Full Star Full Star

Bill Brent is terrific! You have to go see him to get great service! He helped me find the perfect Lexus!

Dee Weathers
Dee Weathers
GOOGLE
7-29-2020
Full Star Full Star Full Star Full Star Full Star
Hector Steve Hernandez
Hector Steve Hernandez
GOOGLE
7-28-2020
Full Star Full Star Full Star Full Star Full Star

Dealer experience is like every other dealer. Haggle, negotiation, blah blah. But where they really excel is their service department. They are outstanding, they have really nice amenities and the customer service reps have excellent customer service skills.

Bob Dada
Bob Dada
GOOGLE
7-28-2020
Full Star Full Star Full Star Full Star Full Star

Danny took great care of us. He was available and kept us informed with updates until car was ready.

Kenya Savage
Kenya Savage
GOOGLE
7-28-2020
Full Star Full Star Full Star Full Star Full Star

A great experience. Thanks to my Service Advisor Daniel.

Alisa Miller
Alisa Miller
GOOGLE
7-28-2020
Full Star Full Star Full Star Full Star Full Star
Samuel .o. Bello
Samuel .o. Bello
GOOGLE
7-28-2020
Full Star Full Star Full Star Full Star Full Star
Chris Jones
Chris Jones
GOOGLE
7-27-2020
Full Star Full Star Full Star Full Star Full Star

The service at Pohanka is exceptional. Always feel confident when I drop off my car. Always returned to me on time and as discussed.

sam jung
sam jung
GOOGLE
7-27-2020
Full Star Full Star Full Star Full Star Full Star
Cassie Coughlin
Cassie Coughlin
GOOGLE
7-27-2020
Full Star Full Star Full Star Full Star Full Star

From Kirk the GM of sales, to Mikail my sales representative to Jimmy the finance manager my experience from start to finish was absolutely amazing!!! They did everything possible to make sure I left feeling completely comfortable with my purchase. I live in MD, but I know I will never buy a vehicle anywhere else! Thanks to all at Pohanka!!!!

William Sim
William Sim
GOOGLE
7-27-2020
Full Star Full Star Full Star Full Star Full Star
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