Pohanka Lexus
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SALES: 703-592-4979 SERVICE: 703-592-4985 PARTS: 703-592-8119 13909 Lee Jackson Memorial Hwy. Chantilly, VA 20151
Sales: 703-592-4981
Service: 703-592-4986
Parts: 703-592-4993
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Our Service Department

Pohanka Lexus Service is open 5:30AM - 11:00PM, 7 days a week, 365 days a year, no appointment necessary - just bring it in! While your vehicle is being serviced, enjoy our spacious 2 level service lounge outfitted with massage chairs, complimentary wifi, big screen TV's, even a dedicated sports lounge with leather couches and a 70" big screen! You can grab some fresh fruit, crackers, cookies, ice cream, water, soda, coffee - it's all complimentary

Just Moved Into Town? : Didn't Buy Your Car at Pohanka Lexus?
Just Moved Into Town?

Didn't Buy Your Car at Pohanka Lexus?

That's ok. We want you to experience Pohanka Lexus service. You can “Just Bring It In” no appointment is necessary. We are here 365 days a year from 5:30am to 11:00pm for your convenience.

Express Check-In and Check-Out :
Express Check-In and Check-Out

Save time with express check-in and check-out. We have free WI-FI so you can be productive and stay in touch while you're here.

Brake Pad Special : You save $100 Per Axle
Brake Pad Special

You save $100 Per Axle

Save $100 per axle on a complete brake job.

Must present coupon at time of write-up. May not be combined with other offers. Coupon has no cash value. Valid through 11/30/19.

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Pick-Up & Delivery : $75
Pick-Up & Delivery

$75

Too Busy? We Make it Easy. Let us do the driving. 365 days a year.

Check Engine Light : Save $8
Check Engine Light

Save $8

Save $8 on any "Check Engine Light" repair.

Must present coupon at time of write-up. May not be combined with other offers. Coupon has no cash value. Valid through 11/30/19.

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A/C System Checkup : A/C System Checkup - $139.95
A/C System Checkup

A/C System Checkup - $139.95

We’ll check your A/C system for proper cooling temperature, add up to 1 pound of R134A, and inspect and clean condenser fins.

Must present coupon at time of write-up. May not be combined with other offers. Does not include tax, shop supplies & hazardous waste removal. Coupon has no cash value. Valid through 11/30/19.

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Save on Wipers : Save $4 on a set.
Save on Wipers

Save $4 on a set.

Save $4 on a set of wiper blades.

Must present coupon at time of write-up. May not be combined with other offers. Coupon has no cash value. Valid through 11/30/19.

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Oil & Filter Change : Save $6
Oil & Filter Change

Save $6

Save $6 on an oil change & tire rotation combo.

Must present coupon at time of write-up. May not be combined with other offers. Coupon has no cash value. Valid through 11/30/19.

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The Pohanka Lexus Exclusive Tire Offer : Buy 4 Tires, Save $50 Instantly
The Pohanka Lexus Exclusive Tire Offer

Buy 4 Tires, Save $50 Instantly

Can be combined with tire manufacture offers. Pohanka Lexus Service is Open 5:30AM – 11:00 PM, 7 Days a Week, 365 Days a Year. No Appointment Necessary...Just Bring It In!

*Restrictions apply. See Pohanka Lexus for details. Offer valid on select brands. Tires must be dealer installed. Excludes mounting and balancing, sales tax, shop supplies, tire disposal and other applicable taxes. Excludes previous purchases, Lexus Vehicles only. Offer only available at Pohanka Lexus 11/1/19 – 11/30/19.

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Mounting & Balancing : Mount & Balance Tires For Only $15 Each
Mounting & Balancing

Mount & Balance Tires For Only $15 Each

Trust our service department at Pohanka Lexus to get your vehicle riding like new again.

Must present coupon at time of write-up. Offer may not be combined with any other discount, offer or advertised special. Valid only at Pohanka Lexus. Offer valid through Valid through 11/30/19.

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Michelin Tire Offer : $70 Visa Reward Card with Purchase of 4 Eligible Michelin Tires
Michelin Tire Offer

$70 Visa Reward Card with Purchase of 4 Eligible Michelin Tires

Receive a $70 visa reward card with purchase of 4 eligible OEM, OEA, WIN Michelin Tires

Lexus vehicles only. Can be combined with Pohanka buy 4 save $50 *Restrictions apply. See Pohanka Lexus for details. Tires must be dealer installed. Excludes mounting and balancing, sales tax, shop supplies, tire disposal and other applicable taxes. Excludes previous purchases, Lexus vehicles only. Offer only available at Pohanka Lexus 11/1/19 – 11/30/19

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Special
Continental Tire Offer

Continental Tire Buy 4 get a $70 reward

Can be combined with Pohanka buy 4 save $50 Limited tire models *Restrictions apply. See Pohanka Lexus for details. Tires must be dealer installed. Excludes mounting and balancing, sales tax, shop supplies, tire disposal and other applicable taxes. Excludes previous purchases. Offer only available at Pohanka Lexus 11/1/19 – 11/30/19.

Goodyear Tire Offer :
Goodyear Tire Offer

Get up to $75 back

Reward varies from $25 to $75 based on tire line. Limited models of tires. Can be combined with Pohanka buy 4 save $50. *Restrictions apply. See Pohanka Lexus for details. Tires must be dealer installed. Excludes mounting and balancing, sales tax, shop supplies, tire disposal and other applicable taxes. Excludes previous purchases. Offer only available at Pohanka Lexus 11/1/19 – 12/31/19.

BG Engine Coolant Exchange : BG Engine Coolant Exchange For $179.95
BG Engine Coolant Exchange

BG Engine Coolant Exchange For $179.95

Includes the BG Lifetime Warranty. The BG Lifetime Warranty gives your Heater Core, Water Pump, Freeze Plugs, and Radiator Up to $4,000.00 of protection. Ask for the BG Coolant Exchange Service . No appointment necessary. We are open 365 days a year 5:30am to 11:00pm.

Not valid with any other offer. Must present offer at write-up. No cash value. Does not include tires, Virginia State Inspection, or Emissions Inspection. Does not apply to previous purchases. Does not include taxes or shop supplies. See dealer for additional details.

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Meet Our Service Staff

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Hello my name is Anuj Gyawali, I am a service advisor, and I have been with Pohanka for ten years. I am trilingual so I speak English, Nepalese, and Hindi. I love to drive my Lexus and spend time with my children. I look forward to assisting you with all of your needs.
Service Advisor
Anuj Gyawali
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Esmeralda has been with us since 2017 and is originally from Winstom Salem, NC. She speaks Spanish and English and enjoys wine tastings in her spare time.
Service Advisor
Esmeralda Sonato
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Hi my name is Shane Tabit and I am the service lane manager. I have been with Pohanka for 15 years and I look forward to giving the best Pohanka experience possible!
Service Lane Manager
Shane Tabit
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Service Advisor
Lagii Moore
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Service Advisor
Reza Kermanshahchi
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Hello my name is Adeel Bhatti and I am a diagnostic specialist here at Pohanka Lexus. I have been with Pohanka for 23 years and state certified. I am trilingual and speak Urdu, Punjabi, and English. I love playing field hockey and look forward to helping you with your car needs!
Diagnostic Technician
Adeel Bhatti
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Service Department
Abdul Kohistani
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Hello my name is Bakary Camara. I am a service technician at Pohanka Lexus in Chantilly, VA. I am from Senegal and have been working for Pohanka for 14 years. I am multilingual and speak English, French, Siola, Wolof, and Mandingo. I look forward to helping you with you car and giving you the best service here at Pohanka Lexus.
Technician
Bakary Camara
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Service Department
Frantz Bastien
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Hello my name is Asad Malik and I am a service consultant at Pohanka Lexus. I am trilingual so I speak English, Urdu, and Panjabi. I love movies, books, and traveling to new places!
Service Consultant
Asad Malik
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Sprayless Scratch Repair
Joe Venezia
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Scarlet has been with us since 2015 and is a Fairfax, VA native. She speaks Spanish & English and in her spare time she loves watching comedies and learning new languages.
Service Consultant
Scarlet Vasquez
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Hello guys my name is Michael Matthews and I'm a diagnostic specialist here at Pohanka Lexus. I have been working for Pohanka for 15 years and am Lexus senior certified. I look forward to helping you guys with any of your car problems!
Diagnostic Technician
Michael Matthews
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Diagnostic Specialist
Tej Gill
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Service Department
Mohammed Adem
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Service Consultant
Ramon Tanyos
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Diagnostic Technician
Jeffrey Hipsley
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Hey guys! My name is Nicole Perry and I am a service consultant here at Pohanka Lexus in Chantilly. I am senior certified and am a huge fan of outdoor activities and swimming!
Service Consultant
Nicole Perry
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Service Valet
Kakkar Vidya
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Technician
Spencer Feldner
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Tim joined our team in 2019. He is a NOVA native, is a Certified Technician and speaks Vietnamese & English. Tim is a proud father of 4 and enjoys spending time with his kids.
Service Advisor
Tim Nguyen
Generic Staff Photo
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Murray started with us in 2019 and is Toyota Certified. Originally from Leesburg, VA, he loves playing and coaching basketball.
Service Advisor
Murray Lam

Contact Information


Hello, I came in for an oil change. I didn't have an appointment, so I came in with low expectations. I was pleasantly surprised, with a warm, immediate greeting and a smile. Efficient, no time wasted processing. I was given a loaner car so that I could continue with my daily errands as well. This...

- FSPORT22, DEALERRATER

Service department is convenient and relatively fast. Lexus is not low cost service but been going there for years (2 cars purchased) and loaners are available. The convenience is worth the cost in most cases and the service is done well.

- Bill Byers, GOOGLE

Customer service at this dealership is amazing! Nader was extremely helpful in my search for the perfect car. He wasn’t pushy and seemed like he had my best interest at heart. Sai, the manager, was awesome. He was very kind and worked with me to help me get the car I wanted in my budget. The...

- D’ion Harris, GOOGLE

I will be a repeat customer. I used to purchase from Lindsay, but I have found the sales team here to be much better. I felt like they really cared. I even received a thank you gift. I was very thankful. I highly recommend.

- Stephanie Belk, GOOGLE

Pohanka Lexus always take good care of all the cars in my family.

- John Nguyen, GOOGLE

I recently had occasion to visit the Pohanka Lexus in Chantilly with the hope of doing a test drive toward purchasing a vehicle. My experience was very positive and I especially would like to compliment one of their sales consultants, Mimi Hoffman. What an asset she is to this dealership...she was...

- Brenda McCormick, GOOGLE

Over the past 5 years I have brought my wife's RX450h to Pohanka Lexus for service. Reza and Fred have been our primary advisors and they really work with us and ensure that everything is good to go. When I wait in the lounge it is really nice, with snacks, TVs, and really nice massaging chairs....

- Bob Christian, GOOGLE

This is our go to dealership and Nicole has been really great to work with. She is very attentive to our needs and we leave with a smile when she takes care of us. Very detailed and informative, she is one of best!

- T.Y, DEALERRATER

After a week of test driving various makes, I finally came back and bought a used car I took a liking to. Throughout the whole process, Ganbat was a pleasure to work with! He was friendly, helpful, and patient during the car buying process.

- Jocelyn Huang, GOOGLE

I want to personally thank Nicole and her team for going above and beyond every single time I step into this dealership. I came in with a small problem/annoyance, and although a technician wasn’t able to diagnose it, Mike (lead service tech) physically sat in the car with my to understand my...

- kylesinai, DEALERRATER

Highly recommend Seth Dryer at Pohanka. Excellent car buying experience. Professional, friendly and goes the extra mile to deliver the experience and car you are looking for.

- Dottie, DEALERRATER

I can’t even begin to tell you how great the service was for my recall on both of my cars regarding airbags, Nicole Perry is of the most amazing, courteous and punctual service advisers/managers I have ever had for any service on my vehicle, hats off to Nicole!!! Thanks again for everything!!

- Dsinai, DEALERRATER

Shane Tabit always provides quality, no nonsense service support for me on our older vehicle

- David Link, GOOGLE

This was a great experience! Beautiful clean lounge and restrooms! Nicole Perry was very pleasant and easy to work with. The time passed very quickly .

- Mustygirl, DEALERRATER

Nicole Perry was amazing and did an excellent job taking care of me today. She provided phenomenal service and was professional. She really made my day with her beautiful smile. Thanks Nicole!

- LadyV, DEALERRATER

Great service techs but the coupon online are a joke.

- Dana Stegall, GOOGLE

I want to start out by saying that I have only brought my Lexus vehicles to Pohanka for reason only, and that's because of Nicole Perry. I have been working with Nicole for over a year now with any problem/ concern I have had with my Lexus vehicles. Nicole was always so humble, kind, and went above...

- kylesinai, DEALERRATER

Friendly staff. 👌

- Turki Alanazi, GOOGLE

Great experience, got a very nice loaner for the service. Shane was great, very kind and knowledgeable. A little disappointed, that there was no overall multi point inspection results sheet given with the oil change. Usually get one every time in go to the Toyota dealer.

- Tony Agayby, GOOGLE

Financial Services is terrible. so don't get a lease or finance. They have had our personal property tax messed up since we bought the car-this is their response to our latest request for them to fix it: "Thank you for contacting us via the Support Center. In reviewing your account, the Team Member...

- Marlynn and Cheryl Bauch, GOOGLE
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