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SALES: 703-592-4979 SERVICE: 703-592-4985 PARTS: 703-592-8119 13909 Lee Jackson Memorial Hwy. Chantilly, VA 20151
Sales: 703-592-4981
Service: 703-592-4986
Parts: 703-592-4993
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Our Service Department

Pohanka Lexus Service is open 5:30AM - 11:00PM, 7 days a week, 365 days a year, no appointment necessary - just bring it in! While your vehicle is being serviced, enjoy our spacious 2 level service lounge outfitted with massage chairs, complimentary wifi, big screen TV's, even a dedicated sports lounge with leather couches and a 70" big screen! You can grab some fresh fruit, crackers, cookies, ice cream, water, soda, coffee - it's all complimentary

Interior Sanitizing Service Offer : $149.95
Interior Sanitizing Service Offer

$149.95

You Can't Be Too Safe When It Comes To Fighting Germs. Ultrasonic Interior and HVAC Cleaning. The ultrasonic system treats mold, microorganisms throughout your vehicles entire interior and cabin surfaces, while reducing odors in your vents and killing germs.

See dealer for details. Not valid with any other offers. Ends 7/15/20.

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FREE Pick-up & Drop-off with Service
FREE Pick-up & Drop-off with Service

*See Pohanka Lexus for details. Expires 7/15/20

VA Safety & Emissions Inspections : While You Wait
VA Safety & Emissions Inspections

While You Wait

Safety Inspection: $20.00

Emissions Inspection: $28.00

Virginia state safety inspections and Virginia emissions Inspections performed on any car, truck, motorcycle, or trailer while you wait. If it needs an inspection, just bring it in.

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Express Check-In and Check-Out
Express Check-In and Check-Out

Save time with express check-in and check-out. We have free WI-FI so you can be productive and stay in touch while you're here.

Brake Pad Special : You save $100 Per Axle
Brake Pad Special

You save $100 Per Axle

Save $100 per axle on a complete brake job.

Must present coupon at time of write-up. May not be combined with other offers. Coupon has no cash value. Valid through 7/15/20.

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Just Moved Into Town? : Didn't Buy Your Car at Pohanka Lexus?
Just Moved Into Town?

Didn't Buy Your Car at Pohanka Lexus?

That's ok. We want you to experience Pohanka Lexus service. You can “Just Bring It In” no appointment is necessary. We are here 365 days a year from 5:30am to 11:00pm for your convenience.

Mounting & Balancing : Mount & Balance Tires For Only $26 Each
Mounting & Balancing

Mount & Balance Tires For Only $26 Each

Only valid with tires purchased at Pohanka Lexus.

Trust our service department at Pohanka Lexus to get your vehicle riding like new again. Must present coupon at time of write-up. Only valid with tires purchased at Pohanka Lexus ($60 per tire for tires purchased elsewhere). Offer may not be combined with any other discount, offer or advertised special. Valid only at Pohanka Lexus. Offer valid through 7/15/20.

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Save on Wipers : Save $4 on a set.
Save on Wipers

Save $4 on a set.

Save $4 on a set of wiper blades.

Must present coupon at time of write-up. May not be combined with other offers. Coupon has no cash value. Valid through 7/15/20.

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Check Engine Light : $12 discount
Check Engine Light

$12 discount

Not valid after expiration date. Must present coupon at write-up. No cash value. Not valid with any other offer. Does not include tires, Virginia State Inspection, or Emissions Inspection. Does not apply to previous purchases Offer valid through 7/15/20.

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Oil & Filter Change : Save $6
Oil & Filter Change

Save $6

Save $6 on an oil change & tire rotation combo.

Must present coupon at time of write-up. May not be combined with other offers. Coupon has no cash value. Valid through 7/15/20.

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BG Engine Coolant Exchange : BG Engine Coolant Exchange For $232.67
BG Engine Coolant Exchange

BG Engine Coolant Exchange For $232.67

Includes the BG Lifetime Warranty. The BG Lifetime Warranty gives your Heater Core, Water Pump, Freeze Plugs, and Radiator Up to $4,000.00 of protection. Ask for the BG Coolant Exchange Service . No appointment necessary. We are open 365 days a year 5:30am to 11:00pm.

Not valid with any other offer. Must present offer at write-up. No cash value. Does not include tires, Virginia State Inspection, or Emissions Inspection. Does not apply to previous purchases. Does not include taxes or shop supplies. See dealer for additional details.

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Get Your Takata Airbag Recall Completed at Pohanka Lexus  : Free Pick-Up and Delivery and Free Gasoline
Get Your Takata Airbag Recall Completed at Pohanka Lexus

Free Pick-Up and Delivery and Free Gasoline

Come to Pohanka Lexus and we will top off your gas tank while you are getting you airbag recall work done! No appointment necessary open 5:30am till 11pm 365 days a year. It doesn’t matter where you bought it. Just Bring It In.

Not valid after expiration date. Must present coupon at write-up. No cash value. Not valid with any other offer. Does not include tires, Virginia State Inspection, or Emissions Inspection. Does not apply to previous purchases.

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Pre-Purchase Inspection : Take $8.00 Off
Pre-Purchase Inspection

Take $8.00 Off

Not valid after expiration date. Must present coupon at write-up. No cash value. Not valid with any other offer. Does not include tires, Virginia State Inspection, or Emissions Inspection. Does not apply to previous purchases Offer valid through 7/15/20. 

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Free Vehicle Appraisal
Free Vehicle Appraisal

FREE! Have your vehicle appraised while you are here for service – it’s easy!

Not valid after expiration date. Must present coupon at write-up. No cash value. Not valid with any other offer. Does not include tires, Virginia State Inspection, or Emissions Inspection. Does not apply to previous purchases Offer valid through 7/15/20. 

BG Service : $11 Off Any 3 BG service combination
BG Service

$11 Off Any 3 BG service combination

Not valid after expiration date. Must present coupon at write-up. No cash value. Not valid with any other offer. Does not include tires, Virginia State Inspection, or Emissions Inspection. Does not apply to previous purchases Offer valid through 7/15/20. 

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TPMS Replacement : $4 off Tire Pressure Monitoring Sensor Replacement
TPMS Replacement

$4 off Tire Pressure Monitoring Sensor Replacement

Not valid after expiration date. Must present coupon at write-up. No cash value. Not valid with any other offer. Does not include tires, Virginia State Inspection, or Emissions Inspection. Does not apply to previous purchases Offer valid through 7/15/20. 

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Drive Belt : $6 Off Purchase and Installation Discount
Drive Belt

$6 Off Purchase and Installation Discount

Not valid after expiration date. Must present coupon at write-up. No cash value. Not valid with any other offer. Does not include tires, Virginia State Inspection, or Emissions Inspection. Does not apply to previous purchases Offer valid through 7/15/20. 

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EXPRESS CHECK-IN AND CHECK-OUT
EXPRESS CHECK-IN AND CHECK-OUT

Save time with express check-in and check-out. We have free WI-FI so you can be productive and stay in touch while you're here.

JUST MOVED INTO TOWN?  : DIDN'T BUY YOUR CAR AT POHANKA?
JUST MOVED INTO TOWN?

DIDN'T BUY YOUR CAR AT POHANKA?

That's ok. We want you to experience Pohanka Lexus service. You can “Just Bring It In” no appointment is necessary. We are here 365 days a year from 5:30am to 11:00pm for your convenience.

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COME GROW WITH US : Make 2020 your best year yet!
COME GROW WITH US

Make 2020 your best year yet!

We are hiring service advisors, technicians, and valets now. Contact Jayson McCullough to get started [email protected]

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Meet Our Service Staff

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Hello my name is Anuj Gyawali, I am a service advisor, and I have been with Pohanka for ten years. I am trilingual so I speak English, Nepalese, and Hindi. I love to drive my Lexus and spend time with my children. I look forward to assisting you with all of your needs.
Service Advisor
Anuj Gyawali
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Esmeralda has been with us since 2017 and is originally from Winstom Salem, NC. She speaks Spanish and English and enjoys wine tastings in her spare time.
Service Advisor
Esmeralda Sonato
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Hi my name is Shane Tabit and I am the service lane manager. I have been with Pohanka for 15 years and I look forward to giving the best Pohanka experience possible!
Service Lane Manager
Shane Tabit
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Service Advisor
Lagii Moore
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Service Advisor
Reza Kermanshahchi
X
Hello my name is Adeel Bhatti and I am a diagnostic specialist here at Pohanka Lexus. I have been with Pohanka for 23 years and state certified. I am trilingual and speak Urdu, Punjabi, and English. I love playing field hockey and look forward to helping you with your car needs!
Diagnostic Technician
Adeel Bhatti
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Service Department
Abdul Kohistani
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Hello my name is Bakary Camara. I am a service technician at Pohanka Lexus in Chantilly, VA. I am from Senegal and have been working for Pohanka for 14 years. I am multilingual and speak English, French, Siola, Wolof, and Mandingo. I look forward to helping you with you car and giving you the best service here at Pohanka Lexus.
Technician
Bakary Camara
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Service Department
Frantz Bastien
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Hello my name is Asad Malik and I am a service consultant at Pohanka Lexus. I am trilingual so I speak English, Urdu, and Panjabi. I love movies, books, and traveling to new places!
Service Consultant
Asad Malik
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Sprayless Scratch Repair
Joe Venezia
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Hello guys my name is Michael Matthews and I'm a diagnostic specialist here at Pohanka Lexus. I have been working for Pohanka for 15 years and am Lexus senior certified. I look forward to helping you guys with any of your car problems!
Diagnostic Technician
Michael Matthews
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Tej Gill is now on the ASE Board of Governors along with Tom Trisdale,VP Product Quality and Service Support for Toyota Motor North America and thirty other industry leaders.
Diagnostic Specialist
Tej Gill
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Service Department
Mohammed Adem
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Service Consultant
Ramon Tanyos
X
Diagnostic Technician
Jeffrey Hipsley
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Hey guys! My name is Nicole Perry and I am a service consultant here at Pohanka Lexus in Chantilly. I am senior certified and am a huge fan of outdoor activities and swimming!
Service Consultant
Nicole Perry
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Service Valet
Kakkar Vidya
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Technician
Spencer Feldner

Contact Information


I purchased my first SUV at the beginning of the year and the service was excellent. I knew what I wanted when I walked in and Jay made sure I received everything on my must have list. He even threw in a few deals that I did not know about. I loved my experience with Pohanka. Jay even called me a...

- Nakeisha Brownlee, GOOGLE

My recent purchase was my 2nd time dealing with a Pohanka dealership. The staff and salespeople were amazing....again. If you are looking for a dealership franchise that is not pushy, explains everything in detail and is all around amazing.... pohanka is your place!

- James Hurst, GOOGLE

Brahim is the BEST

- Bao Huynh, GOOGLE

As had was very professional and most helpful. Always love getting service at Pohanka. You put youtr customers first.

- Tmande1, GOOGLE

To me Custemer service is my first priority Pohanka Lexus at Chantilly is fabulous I was visit Toyota Dealer Springfield Virginia 06/26/30 around 9:00AM I have Lexus 360L 2018. I take brake from my work drop off my car The out side lady she ask me do you have appointment . I said yes , ok she take...

- TAYE ABEBE, GOOGLE

Reza is attentive and gets it right for the customer.

- Stan Andray, GOOGLE

Salesman Seth Dryer and GM Garry Whipkey went over and above to get me into the vehicle I wanted. It's good to be working with them again.

- Myron Radio, GOOGLE

Asad was very thorough and professional in explaining the services my Lexis 350 with 218k miles needed to keep it in shape. It’s always a pleasure at Pohanka and Asad made it good experience.

- Cass Plater, GOOGLE

Very convenient for all sales and service needs for your vehicle. Friendly, helpful and knowledgeable staff always there, every day, ready to welcome you. Hard to find this kind of help these days.

- Tejpal Gill, GOOGLE

We have been Pohanka Lexus satisfied customers since 2007. During this time, we have moved seemlessly from owning to leasing. We keep coming back to Pohanka because of their professionalism, courtesy, excellent service department, and open lines of communication to ascertain what we want in our...

- Sandra White, GOOGLE

Pleasant and friendly staff, spacious well-appointed waiting lounge and prompt completion of service to my vehicle leads me to highly recommend Pohanka Lexus. Kudos to the team. Keep up the good... more

- Michael A. A., YAHOO

Service is excellent as always. No appointment needed. Very convenient.

- Jason Wang, GOOGLE

Asad was my service agent and did a great job taking care of my needs.

- Vijay Raghavan, GOOGLE

Seth was great and well as Bashar. Super easy process and fun

- Alexander Lang, GOOGLE

If you come here, ask for Jay. He is a very dedicated and honest person. Great customer service. My credit isn’t that great but they are working diligently to find me the best deal. He definitely was a great help to me and my mom. Everyone is very nice there you won’t feel unwelcome.

- Margarita Diezcanseco, GOOGLE

I went to purchase a vehicle and I did it because I knew exactly what I want. However, the rest of the experience it was ok, the seller was to busy to assist me to drive the vehicle and then to proceed with the papers. The financing department is not very responsive, I am trying to have the buyers...

- Marianus B, GOOGLE

Really impressed with their level of customer service. I scheduled an appointment to get a repair. I waited in a great waiting room and once they finished inspecting, the service associate, Albert, broke down what needed to be done. He explained cost and gave me other alternatives. As someone who...

- Emily Reich, GOOGLE

I visited multiple dealerships in the falls church/ arlington area before visiting Lexus and was getting worn out on the car shopping experience. My experience at Lexus was significantly more... more

- Claire O., YAHOO

Wonderful experience! Highly recommend Pohanka Lexus for a new or pre-owned car or SUV! Outstanding customer service and attention to detail.

- Dan Argiro, GOOGLE

Had a recall. I moved to Maryland and they drove an hour to pick up my car, give me a loaner and drive back to return my car! Best service ever!

- Michael Shon, GOOGLE

Great service and reasonable prices. Salesman was excellent.

- Fred Price, GOOGLE

Always great service. They seem to really want to take care of their customers. I bought my car there and always have it serviced there and I'll buy my next car there. Nice people. They stand behind their work and I can always count on it being done right. My car is a 2012 and performs like new. I...

- Lisa Cliff, GOOGLE

My Representative was Mina, he was very attentive, & personable. He kept me informed of status of my vehicle service. He took the extra steps to ensure that I had a wonderful experience.

- Kendall Phelps-Fisher, GOOGLE

Pohanka is easy to access with extended hours, luxury waiting room and excellent service.

- Fiona Berman, GOOGLE

Was a great experience. The pick up went smoothly and the car was delivered on time in fact earlier than expected The driver was polite and extremely capable. Thanks for the experience

- Janice Bryan, GOOGLE

Everything was okay up until the time service advisor approached me to recommend my car needing a transmission flush, power steering fluid flush and saying I need to replace my two drive belts. I just purchased the car in September 2019 from Pohanka Lexus Chantilly and only have driven the car...

- Jerry Mccallum, GOOGLE

15,000 miles service was excellent.

- Soon Paik, GOOGLE

I have been servicing my cars here for almost 10 years and have influenced multiple family members to buy lexus and to service at Pohanka. Right now, my favorite service advisor is Laggi!!! I love that they are open every day until late in the evening and offer loaner cars. My wife and I both drive...

- Michael Thornton, GOOGLE

Excellent service was provided by our service consultant, Reza. He answered all of our questions and took care of us and our car in a friendly and professional manner.

- Malone Family, GOOGLE
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