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SALES: 703-592-4979 SERVICE: 703-592-4985 PARTS: 703-592-8119 13909 Lee Jackson Memorial Hwy. Chantilly, VA 20151
Sales: 703-592-4981
Service: 703-592-4986
Parts: 703-592-4993
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Testimonials

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Carolyn Blocher
Full Star Full Star Full Star Full Star Full Star
7-11-2020
Carolyn Blocher

I have had 3 different Lexus over 22 years and bought each of them at Pohanka. The service is wonderful from the moment you pull in. I always bring my kids so they get snacks or play in the playroom while I get my loaner. Asad has been my manager a couple of years now and he is awesome- he calls and texts me on my car’s status even calling me to remind me of issues he noticed that I forgot to tell him about. My husband had an Audi and he switched to a Lexus in 2015 after he realized that you can’t beat pohanka’s service. A+

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John Tagami
Full Star Full Star Full Star Full Star Full Star
7-11-2020
John Tagami

Asad provided swift, courteous, and knowledgeable service.

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USMAN A
Full Star Full Star Full Star Full Star Full Star
7-11-2020
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Shaun M
Full Star Full Star Full Star Full Star Full Star
7-10-2020
Shaun M

Always great service!

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Nikole Contreras
Full Star Full Star Full Star Full Star Full Star
7-10-2020
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Steve Hilker
Full Star Full Star Full Star Full Star Full Star
7-9-2020
Steve Hilker

Fast, efficient service! Always a great experience!

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Maria Alford
Full Star Full Star Full Star Full Star Full Star
7-9-2020
Maria Alford

This is the first time I’ve gotten service offers virtually from Pohanka, regardless of the current pandemic, and my experience has been positive. My service rep, Reza, is responsive and professional and gets back quickly on status. Previous experience had not been up to par in the last 2 years before Reza called and I’m glad he has restored my trust with their service department. Thank you!

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Robert Bovim
Full Star Full Star Full Star Full Star Full Star
7-8-2020
Robert Bovim

Pohanka Lexus IS what all car dealerships should strive to be! Great service Easy buying/Leasing experience Service department is more than adequately staffed and very responsive Friendly, helpful, and professional!

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Annette Niles
Full Star Full Star Full Star Full Star Full Star
7-8-2020
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El Boogy
Full Star Full Star Full Star Full Star Full Star
7-8-2020
El Boogy

Service staff was professional. Great facility and accomodation while waiting for regular service. Provided updates and answered all questions/concerns. Definatly recommend.

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Nic Sam
Full Star Full Star Full Star Full Star Full Star
7-7-2020
Nic Sam

Bill Brent was amazing. From the initial contact I made with the dealership, Bill made every effort to learn about what I wanted in my new car. When I arrived a few days later for my appointment, he was prepared and very informed about my options. He was patient with me and made a point to ensure I was comfortable with my purchase. I couldn’t not be happier and I highly recommend Bill Brent in Chantilly.

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sandra davis
Full Star Full Star Full Star Full Star Full Star
7-6-2020
sandra davis

Thank you Ali (Finance Manager) for taking care of our family as we purchased our beautiful Chevy Tahoe. We love it! The added peace of mind provided through the warranty package and gap coverages you recommended is exactly what we needed. We are thrilled with incredible interest rate and financing we achieved through your dealership. Ali made it easy to say yes. Thanks again for an awesome experience.

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Steve Little
Full Star Full Star Full Star Full Star Full Star
7-6-2020
Steve Little

My experience was great 👍👍👍 with Mr. McHale, would definitely recommend him to anyone bar none... Very professional and courteous...

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Stephen Chock
Full Star Full Star Full Star Full Star Full Star
7-6-2020
Stephen Chock

I was assisted by Mr. Mina Azez. He was very helpful, courteous and professional. I was/am very impressed with his willingness to assist me in getting my Lexus serviced. He is a "definite asset" to Pohanka Lexus. I would highly recommend him to others. Mina, I know I thanked you last night when I picked up my car, but I wanted to say it once more ...Thanks again. Happy 4th of July!!!

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Troy Davis
Full Star Full Star Full Star Full Star Full Star
7-6-2020
Troy Davis

Rachid Hassouni is a true professional. His follow up, product knowledge, and customer service skills are truly amazing! Thank you for your help in securing the perfect vehicle (Tahoe) for my growing family. This process was the easiest car buying experience I've had w/a dealership- 9th purchase and this one takes the cake. I called just before noon from 2hrs away, obtained financing, picked up my new machine and was home for dinner. SO EASY!

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Gwendolyn Sloan
Full Star Full Star Full Star Full Star Full Star
7-5-2020
Gwendolyn Sloan

Always get professional and courteous service no matter when I go in. When I have a question about the technology of the car someone is always available. Once I had to call because the onboard system had updated and some how I couldn’t get back to my music. The individual wasn’t available I had to leave a message but he got back to me rather quickly and guided me through what to do and it took all of 5 minutes. I always have good experience at Pohanka.

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Rahul Gupta
Full Star Full Star Full Star Full Star Empty Star
7-5-2020
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Raj D
Full Star Full Star Full Star Full Star Full Star
7-5-2020
Raj D

When comes to buy lexus, your only choice should be Pohanka Lexus....great dealership and pleasant sales people...made our buying experience smooth and easy....Kudos to Christy at Pohanka Chantilly who helped us in the process....Thanks..

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Edward MacMahon, Jr.
Full Star Full Star Full Star Full Star Full Star
7-5-2020
Edward MacMahon, Jr.

Fantastic service center. Always open and helpful

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Nakeisha Brownlee
Full Star Full Star Full Star Full Star Full Star
7-2-2020
Nakeisha Brownlee

I purchased my first SUV at the beginning of the year and the service was excellent. I knew what I wanted when I walked in and Jay made sure I received everything on my must have list. He even threw in a few deals that I did not know about. I loved my experience with Pohanka. Jay even called me a couple weeks after my purchase to see if I still loved my SUV, and again on my birthday (5 months later)! If Chantilly were closer, I would definitely use their service center.

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James Hurst
Full Star Full Star Full Star Full Star Full Star
7-2-2020
James Hurst

My recent purchase was my 2nd time dealing with a Pohanka dealership. The staff and salespeople were amazing....again. If you are looking for a dealership franchise that is not pushy, explains everything in detail and is all around amazing.... pohanka is your place!

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Meimei158
Full Star Full Star Full Star Full Star Full Star
7-1-2020
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Bao Huynh
Full Star Full Star Full Star Full Star Full Star
7-1-2020
Bao Huynh

Brahim is the BEST

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Tmande1
Full Star Full Star Full Star Full Star Full Star
6-30-2020
Tmande1

As had was very professional and most helpful. Always love getting service at Pohanka. You put youtr customers first.

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Henry Liu
Full Star Full Star Full Star Full Star Empty Star
6-30-2020
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Lieza Flores
Full Star Full Star Full Star Full Star Full Star
6-30-2020
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Sinbat Siraseranant
Full Star Full Star Full Star Full Star Full Star
6-30-2020
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Hamlet Brown
Full Star Full Star Full Star Full Star Full Star
6-30-2020
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TAYE ABEBE
Full Star Full Star Full Star Full Star Full Star
6-29-2020
TAYE ABEBE

To me Custemer service is my first priority Pohanka Lexus at Chantilly is fabulous I was visit Toyota Dealer Springfield Virginia 06/26/30 around 9:00AM I have Lexus 360L 2018. I take brake from my work drop off my car The out side lady she ask me do you have appointment . I said yes , ok she take me one of the case worker. He said wait the guy he will be here soon it was empty table. I am waiting .. Waiting I just move other table hey can you help I got go back to work I just need oil change and tire rotation Hold on ok .. he keep hold . I just move next Custemer service . I told him what happened I need you help me . His Response attitude I don’t like it And then give me my car . I take my car drive out. I went to my favorite pohanka Lexus Chantilly Sunday yesterday . Wow from out side they take my case worker waiting me on door he opened the door take me his table . He already know from his screen what my service need Do you wait or you need car I say I need a car He give me loan car . I was with my kids 11&12 year old boys we was have plan lunch we hung out . Even Custemer service waiting room . They have star bucks coffee water soda snacks..so much All this things is free Trust me . you like it go visit the service . Even Toyota owners visit Lexus Thank you Lexus

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Stan Andray
Full Star Full Star Full Star Full Star Full Star
6-29-2020
Stan Andray

Reza is attentive and gets it right for the customer.

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Myron Radio
Full Star Full Star Full Star Full Star Full Star
6-29-2020
Myron Radio

Salesman Seth Dryer and GM Garry Whipkey went over and above to get me into the vehicle I wanted. It's good to be working with them again.

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Cass Plater
Full Star Full Star Full Star Full Star Full Star
6-29-2020
Cass Plater

Asad was very thorough and professional in explaining the services my Lexis 350 with 218k miles needed to keep it in shape. It’s always a pleasure at Pohanka and Asad made it good experience.

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Tejpal Gill
Full Star Full Star Full Star Full Star Full Star
6-29-2020
Tejpal Gill

Very convenient for all sales and service needs for your vehicle. Friendly, helpful and knowledgeable staff always there, every day, ready to welcome you. Hard to find this kind of help these days.

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Sandra White
Full Star Full Star Full Star Full Star Full Star
6-29-2020
Sandra White

We have been Pohanka Lexus satisfied customers since 2007. During this time, we have moved seemlessly from owning to leasing. We keep coming back to Pohanka because of their professionalism, courtesy, excellent service department, and open lines of communication to ascertain what we want in our vehicle. This is also because of our sales agent, Christy, who has been exceptional at her job. She has been there for us throughout the duration of our Lexus experience. Her longevity is a testament to the solid business acumen of Pohanka Lexus.

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Michael A. A.
Full Star Full Star Full Star Full Star Full Star
6-28-2020

Pleasant and friendly staff, spacious well-appointed waiting lounge and prompt completion of service to my vehicle leads me to highly recommend Pohanka Lexus. Kudos to the team. Keep up the good... more

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Jason Wang
Full Star Full Star Full Star Full Star Full Star
6-28-2020
Jason Wang

Service is excellent as always. No appointment needed. Very convenient.

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Hoach Nguyen
Full Star Full Star Full Star Full Star Full Star
6-28-2020
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Shao Cheung
Full Star Full Star Full Star Full Star Full Star
6-27-2020
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Vijay Raghavan
Full Star Full Star Full Star Full Star Full Star
6-27-2020
Vijay Raghavan

Asad was my service agent and did a great job taking care of my needs.

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Alexander Lang
Full Star Full Star Full Star Full Star Full Star
6-25-2020
Alexander Lang

Seth was great and well as Bashar. Super easy process and fun

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Linda Allen
Full Star Full Star Full Star Full Star Full Star
6-25-2020
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Ali Beheshti
Full Star Full Star Full Star Full Star Full Star
6-25-2020
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Margarita Diezcanseco
Full Star Full Star Full Star Full Star Full Star
6-25-2020
Margarita Diezcanseco

If you come here, ask for Jay. He is a very dedicated and honest person. Great customer service. My credit isn’t that great but they are working diligently to find me the best deal. He definitely was a great help to me and my mom. Everyone is very nice there you won’t feel unwelcome.

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Marianus B
Full Star Full Star Full Star Empty Star Empty Star
6-24-2020
Marianus B

I went to purchase a vehicle and I did it because I knew exactly what I want. However, the rest of the experience it was ok, the seller was to busy to assist me to drive the vehicle and then to proceed with the papers. The financing department is not very responsive, I am trying to have the buyers order sent to my bank but he still haven’t done it after 5 days. The seller that helped me was very nice and worked very quick to complete the sale. Overall, I recommended the dealer because is one of the few certified in the area, but when it comes to the sale representative I have a different opinion. Some are good but many have no customer respect. I am saying this because was very hard finding someone to help me take the vehicle for a drive. Were so many sale rep, over 10 sale rep on the floor and they act like they don’t see me, even If I asked for help. Very unprofessional attitude. I had someone finally that came out even if she had a customer and help me to take the vehicle for a drive. The management was absent. That’s how I see it, like they weren’t interested in marking any sales. I wish them best of luck.

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Jovan Marjanovic
Full Star Full Star Full Star Full Star Full Star
6-24-2020
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Jing Lin
Full Star Full Star Full Star Full Star Full Star
6-24-2020
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Emily Reich
Full Star Full Star Full Star Full Star Full Star
6-24-2020
Emily Reich

Really impressed with their level of customer service. I scheduled an appointment to get a repair. I waited in a great waiting room and once they finished inspecting, the service associate, Albert, broke down what needed to be done. He explained cost and gave me other alternatives. As someone who knows NOTHING about cars, I really appreciated the detail. I could tell from Albert’s suggestions that Lexus cares more about customer satisfaction then trying to get a lot of money from you. Looking forward to using them in the future for maintenance!